This Privacy Policy clearly outlines how your personal information is collected, stored, used, and protected on the Big W platform.
The Core Pillars of Big W's Data Protection
All your data is protected with 256-bit SSL encryption. No third party can access your information.
Your name, address, mobile number, and email are never sold or shared with third parties.
All data stored on Big W's servers is kept in encrypted form in compliance with international security standards.
You decide which cookies to allow. Non-essential tracking cookies are disabled by default.
Big W regularly engages third-party security experts to audit the platform for vulnerabilities.
You can request to view, correct, or delete your data at any time.
Big W (bigw.bet) treats the privacy of your personal information as its highest priority. This Privacy Policy ("Policy") explains what information we collect while you use our platform, why we collect it, and how we keep it secure.
By registering with Big W or using the platform, you agree to this Privacy Policy. This policy should be read alongside our Terms & Conditions as both documents together form a complete agreement.
We believe transparency is the foundation of trust. That's why our Privacy Policy is written in plain, straightforward language — so you always know exactly what we do with your information.
In brief: Big W never sells your personal data. Your information is used solely to deliver better services, ensure security, and meet legal obligations.
Big W collects several types of data. The table below provides a full breakdown:
| Data Type | Example | Requirements |
|---|---|---|
| Identity-Related | Full name, date of birth, NID number | Required |
| Contact Information | Mobile number, email, address | Required |
| Financial | Payment method, transaction history | Required |
| Technical | IP address, device information, browser | Automatic |
| Gaming Activity | Game history, bet amounts, wins & losses | Automatic |
| KYC Documents | ID photo, proof of address | For verification purposes |
Big W does not collect sensitive personal data such as religion, political opinions, health information, or ethnic origin. ID photos collected as part of KYC are used solely to verify age and identity.
If you choose not to provide certain information, access to some services may be limited. However, basic registration details are required to use the core gaming experience.
Big W collects your information in several ways. Each method is outlined transparently below:
Big W uses cookies, local storage, and session storage to enhance your platform experience. To learn more about cookies Section 6 View.
Big W uses your information only for specific, legitimate purposes. We never use your data for any other purpose without your consent.
If you consent to receiving marketing emails or SMS messages, we'll keep you informed about relevant offers and promotions. You can unsubscribe at any time.
Big W is committed to respecting your privacy. Your consent will always be sought before your data is used for any new purpose.
Big W does not sell your personal data to third parties. However, data may be shared in certain specific circumstances:
All third parties listed above are contractually bound to uphold Big W's privacy standards. They may not use your information for their own purposes.
If Big W merges with or is acquired by another company in the future, you will be notified before any transfer of your data takes place.
Big W uses cookies to enhance your experience on the platform. Cookies are small text files stored in your browser.
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
Big W never tracks you through third-party advertising networks. Our Privacy Policy on this matter is strict.
Big W does not retain your data longer than necessary. Retention periods are determined by the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial Transaction Records | Up to 7 years as required by law |
| KYC Documents | 5 years after account closure |
| Gaming Logs | Up to 2 years |
| Support Contact | 1 year after resolution |
| Marketing Information | Deleted immediately upon unsubscription |
Once the retention period expires, data is automatically deleted or fully anonymized through secure methods.
As a registered member of Big W, you have the following rights over your own data:
To exercise this right, please support@bigw.bet. We will respond within 30 business days.
Please note that certain data may not be deletable due to legal obligations. In such cases, we will inform you clearly.
Big W is intended solely for individuals aged 18 and above. We do not knowingly collect data from minors.
If a minor is found to have fraudulently registered an account — whether discovered by us or reported to us:
If you believe a minor is using Big W, please support@bigw.betto let us know.
Big W may update this Privacy Policy as needed. Depending on the nature of the changes, we will take the following steps:
Continued use of the platform after any changes have been made will be considered acceptance of the updated Privacy Policy. We recommend revisiting this page from time to time.
If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:
Big W is committed to protecting your privacy. Our goal is to create a transparent, secure, and trustworthy gaming environment where you can play with complete peace of mind.