Gaming is for fun, not stress. Big W believes every player deserves a safe and healthy environment to play in. That's why we've brought all the responsible gaming tools and support you need into one place.
How Big W Keeps You Safe
Set your own daily, weekly, or monthly limits on deposits and bets. Once set, these limits cannot be easily changed.
If you need a short break, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks. No games can be played during this period.
For a long-term break, you can self-exclude for anywhere from 6 months to 5 years. During this period, no promotional emails or advertisements will be sent to you.
Set a limit on how long you play in one session. Once the time is up, the platform will automatically remind you to take a break.
You can view your full gaming history, deposits, and withdrawals at any time. It's the best way to understand your own habits.
If you feel your gaming is getting out of control, Big W's support team and professional counselors are always here for you.
Responsible gaming isn't just about playing less — it's about treating gaming as entertainment, not a source of income. At Big W, we believe gaming is truly enjoyable only when you play mindfully and within your means.
Responsible gaming comes down to: staying within a set budget, respecting your time limits, accepting wins and losses in stride, and seeking help when gaming starts causing stress.
Big W is committed to keeping every player informed about responsible gaming. Our platform offers a full suite of tools to help you stay in complete control of your gaming habits.
Keep in mind: Gaming is entertainment. Chasing losses with bigger bets is never the answer — it only makes things worse.
Ask yourself — do any of the following apply to you? If so, it may be time to seek help:
Repeatedly spending beyond your set gaming budget.
Placing more bets to try to "recover" money you've lost.
Hiding your gaming habits from family or friends.
Neglecting work, studies, or family responsibilities because of gaming.
Feeling restless, irritable, or anxious when you're not playing.
Taking out loans or dipping into savings to fund gaming.
Tried to stop playing but couldn't.
If you're experiencing three or more of the signs above, please reach out to Big W Support or seek professional help right away. There's no shame in it — asking for help takes real courage.
Using Big W's responsible gaming tools is straightforward. You can activate any of them at any time from your account settings.
Log in to your Big W account and go to the profile menu.
Click on the "Responsible Gaming" option in Settings.
Choose what you need — deposit limits, session time, a cooling-off break, or self-exclusion.
Any changes you confirm take effect immediately. Limit decreases apply right away, but increases require a 24-hour waiting period.
For any concerns, reach out via our 24/7 live chat or support@bigw.betto get in touch.
Big W wants you to get the most enjoyment out of gaming. Following these simple habits will keep it fun:
If gaming has a positive place in your life — relieving stress, providing entertainment — you're on the right track. Problems arise only when it starts to have a negative impact on your life.
Big W strictly prohibits anyone under 18 from using the platform. Age is verified at registration and confirmed through identity documents during the KYC process.
If you suspect a minor is using Big W, please support@bigw.betto let us know.
Set daily/weekly/monthly limits.
Set a maximum limit on continuous play time.
Take a short break from 24 hours up to 6 weeks.
Long-term break from 6 months up to 5 years.
Review your gaming activity.
Get support via 24/7 Live Chat.
If you're concerned about your own gaming or someone else's, talk to us today.